Course Details

Course Information Package

Course Unit TitleDEVELOPMENT AND MANAGEMENT WELFARE PROJECTS, SERVICES AND NETWORK
Course Unit CodeMSWA502
Course Unit Details
Number of ECTS credits allocated8
Learning Outcomes of the course unitBy the end of the course, the students should be able to:
  1. Explain the necessary knowledge about the basic theories of change.
  2. Describe and understand the process of management and modern approaches to management science.
  3. Distinguish and describe the characteristics of the different approaches of contemporary organisational theory and use the analysis in management practice.
  4. Understand the crucial importance of successful decision-making and use the available tools for decision-making and management.
  5. Identify the causes of conflict and apply appropriate techniques to resolve them.
  6. Apply strategic and operational planning according to organization needs and use the tools of programming.
  7. Analyze the organizational culture of the organization and understand the external and internal factors of behavior and establish quality factors of the current culture of the organization.
  8. Choose methods to influence the culture of the organization, to plan action plan change and positive impact.
  9. Explain and analyze, holistic approach, content, objectives and characteristics of Total Quality Management (TQM).
  10. Understand and analyze standards and certification procedures, and implementation of Quality Assurance Systems (QAS).
  11. Possess the skills to choose appropriate actions to facilitate the implementation of quality circles of TQM and removing barriers.
  12. Analyze the theoretical approaches to Human Resource Management (HRM) and explain the importance of HRM.
  13. Distinguish the social welfare sectors and describe the concepts and terms associated with social services.
  14. Analyze the specific characteristics and contents in the Management of Social Services (MSS), and the wider environment in which a social organization operates and its internal and external factors that affect the process of administration.
  15. Analyze and explain the patterns of organization and criteria of social services.
  16. Analyze and explain the specific characteristics, functions and contents in the management of non-profit organizations.
  17. Understand the importance of Team Interdisciplinary and Interprofessional Working in welfare organizations and explain their main objectives and functions of supervision.
  18. Explain and understand the main types of evaluation and choose the appropriate evaluation techniques and tools and effective feedback for the results of implementation management and the impact of interventions.
Mode of DeliveryFace-to-face
PrerequisitesNONECo-requisitesNONE
Recommended optional program componentsNONE
Course Contents

• Theories of Change

• Theories of Administration

• Modern Management

• Theories of Organizations and Organizational Behavior

• Total Quality Management(TQM) 

• Human Resources Management(HRM) 

• Management Social Services (MSS)

• Interdisciplinary and Interprofessional Teamwork Work 

• Professional Supervision 

• Evaluation – Feedback 

Recommended and/or required reading:
Textbooks
  • James, P. (2011) Total Quality Management, Kleidaritmos, Athens (el) Hawkins, P. and Shohet, R. (2009) The Supervision of the treatment and welfare professions, Thessalonica, University Studio Press (el)
  • Lang Golub, An. (2007) Rational Decision Making. An integrated approach, Gotsis, Patras (el)
  • Ζavlanos, Μ. Μ. (2006) The quality to provided services and products, A. Stamoulis, Athens (el)
  • Iordanoglou, D. (2008) Human Resource Management in modern organizations. New trends and practices, Kritiki, Athens (el)
  • Kefis Β., (2005), Integrated Management, Kritiki, Athens (el)
  • Kefis Β., (2005), Total Quality Management Theory and Standards, Kritiki, Athens (el)
  • Κriemadis, Th. and Christakis, Μ. (2009) Principles and Management Models for Public Administration and Non Profits Organization. International Trends and European Approach, Law Library, Athens
  • Ktistaki, St. (2009) Introduction to Administration Science, Papazissi, Athens (el)
  • Mpourantas, D. (2002) Management, Theoretical Background. Modern Practices, Athens: Benos, G. (el)
  • Papalexandres, N. and Mpourantas, D. (2003) Human resource Management, Athens: Benos, G. (el)
  • Patrinos, D. (2005) Management II, Management & Staff Supervision, Papazissi, Athens (el)
  • Skoulas, Ε. Ν. (2010) Management, Leadership, Teamwork, Athens: Gianikos (el)
  • Rammata, Μ. (2011) Modern Greek Public Administration. Between bureaucracy and management, Kritiki, Athens (el)
  • Stathopoulos, P. (2012) Organization and Management Social Services, Papazissi, Athens (el)
  • Tipas, G. And Katsaros, G. (2006) Introduction to Administration Science. From the Bureaucracy and Scientific Administration to the Modern Organizational Theory, Gutenberg, Athens (el)
  • Social Welfare Service (2008) The Open Care Services in the Cyprus Social Welfare Model, Cyprus: SWS, (el)
  • Chatzipanteli, P. (1999), Human Resources Management, Athens: Metexmio, (el)
  • Fanariotis, P. (1999) Management of Public Services and Organizations, Stamouli, Athens (el)
  • Fanariotis, P. (1999) Management of Public Services and Organizations, Athens: Stamouli, (el)
References
  • Beck, W., Maesen v.d., L.J.G. & Walker, A.C. (eds.) (1997). The Social Quality of Europe. The Hague: Kluwer Law International
  • Beck, W.A., Maesen v.d., L.J.G., Thomése, F. & Walker, A.C. (eds.) (2001). Social Quality: A Vision for Europe. The Hague, London, Boston: Kluwer Law International
  • Hafford-Letchfield, Tr. (2006) Management and Organisations in Social Work, Exeter, Learning Matters
  • Hughes, M. & Wearing, M. (2007) Organisations and Management in Social Work, London, SAGE
  • Frankel, J. Arth. and Gelman, R. Sh. (1998) Case Management. An Introduction to Concepts and Skills, Chicago, Lyceum Books
  • Flynn, N. (2002) Public Sector Management, UK, Pearson Education Limited
  • Parker, J. and Bradley, Gr. (2008) Social Work Practice: Assessment, Planning, Intervention and Review, Exeter, Learning Matters
  • Harvard Business School (2010) Feedback., Kritiki, Athens (el)
Planned learning activities and teaching methodsThe taught part of course is delivered to the students by means of lectures, conducted with the help of computer presentations. Lecture notes and presentations are available through the web for students (the platform of e-learning).
Assessment methods and criteria
Midterm examination30%
Participation in class exercises/ Individual assignment 20%
Final Exam50%
Language of instructionGreek
Work placement(s)NO

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