Course Details

1. Understand, monitor and manage the healthcare organizational environment and bring on light the importance of management in the complex area of health
2. Describe and implement the Planning and Decision making process in health care organizations
3. Describe the process of Organising health services. Be able to analyze the fundamental concepts and principles of organizing the health services (span of management, effective delegation, staff relationships etc.)
4. Analyze and implement the management function of Controlling using specific strategies (tools of control, benchmarking etc.)
5. Describe the basic principles of effective Communication within health care organizations (oral and written communication)
6. Describe the way of managing a hospital based on the performance, and the basic principles of effective leadership
7. Analyze and apply organizational and individual change strategies,
8. Identify, understand and explain the roles and responsibilities of health services managers, health professionals and organization employees for achieving specific goals.

Health Services Management. Philosophy and basic principles of health services Management. History of Management, Functions of Manager

Planning process in health services. Determination of appropriate goals, development of the planning process, identification of the participants in the planning process

Decision making process. Tools and techniques for decision making in health services

Organizing process. Steps in the organizing process. Staffing policies, span of management, chain of command, staff relationships. Effective delegation

Function of Controlling. Measurement of performance. Tools of control. The basic control process. Characteristics of effective control function

Leadership and Management. Leading change as a manager. Effective leadership and effective Communication

Change Management. Forces of change. Models for the introduction of change. Effective management of change

• Swayne L., Duncan J., Ginter P. Strategic Management in Health Care Organizations. Blackwell Publishing, 2006 (5th edition)
• Kotter J. Cohen D. The Heart of Change. USA, Kotter J. and Deloitte Consulting, 2002
• Λιαρόπουλος Λ. (2007) Οργάνωση Υπηρεσιών και Συστημάτων Υγείας Εκδόσεις Βήτα, Αθήνα
• Μπουραντάς Δ. (2002) «Μάνατζμεντ», Εκδόσεις Μπένου, Αθήνα
• Montana P., Charnov B. (1993), “Management”, Barron’s Education Series, Inc. Hauppahge, N.Y., εκδ. Κλειδάριθμος, σειρά «Οικονομία & Επιχειρήσεις», Αθήνα.
• Χυτήρης Λ. (2001), «Διοίκηση Ανθρωπίνων Πόρων», Εκδοτικός Οίκος Interbooks, Αθήνα
• Goodwin N. Leadership in Health Care. Routledge, London 2006
• Liebler J., McConell Ch., Management Principles for Health Professionals. Jones and Bartlett Learning, 2012

• Topping P. Managerial Leadership. McGraw Hill, 2002
• Kotter J. Cohen D. The Heart of Change. USA, Kotter J. and Deloitte Consulting, 2002
• Northouse P. Leadership: Theory and Practice. USA, SAGE Publications, 2010
• Gunderman R. Leadership in Healthcare, USA, Springer 2009

Variety of teaching methods is used to meet different learning styles and needs of the course. This means that the student can expect a set of lectures, seminars, case studies and learning based on group discussions and problems (problem solving, student oriented). Lecture notes and presentations are available through the web for students to use in combination with the textbooks.

Class sessions are interactive and a high level of class participation is expected from the students. In class discussions, students are encouraged to reflect on assigned readings and on concepts taught in the class lecture.