Course Details

1. Explain key concepts in information & knowledge management and its importance for different types of organizations
2. Define and analyze knowledge management and sharing
3. Identify different IT applications used as knowledge depositories and their importance in decision making processes
4. Analyze and explore different risks and security issues related to knowledge management
5. Assess the limitations of knowledge management

Introduction to information & knowledge management

Investigate what is information and knowledge.

Identify different types of knowledge-intensive organizations

Define some key characteristics of knowledge work and knowledge workers

Knowledge management & team-working

Discuss the importance of teams in knowledge creation and sharing

Explain related problems with knowledge boundaries

The role of social networks in knowledge creation and sharing

Discuss the importance of social networks (e.g. Facebook) in knowledge creation and sharing

Managing Knowledge for Innovation

Analyze the importance of ‘purposeful information’.

Examine the relationship between information and knowledge management to innovation

Information Depositories

Define and analyze the importance of databases as information depositories

Knowledge Management IT Systems

Describe the types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for organizations.

Decision-making

Explain the decisions that managers have to make in relation to knowledge management and the IT systems that are supposed to support those.

Information Security

Identify and analyze key risks and security issues in information management.

The Limits of Knowledge Management

Explore the limitations of information management in relation to human expertise and artificial intelligence

• Laudon, K.C., and Laudon, J.P. (2007). Management Information Systems: Managing the Digital Firm, 10th Edition, Prentice hall.

• Constantinides, P. (2012). Perspectives and Implications for the Development of Information Infrastructures. IGI Global (formerly Idea Group)
• Newell, S., Robertson, M., Scarbrough, H. & Swan, J. (2009) Managing Knowledge Work. 2nd Edition. London: Palgrave.