Course Details

1. Define operations management
2. Calculate single & multifactor productivity
3. Identify and define key decisions in operations management
4. Define product life cycle
5. Apply decision-trees to product issues
6. Explain the key principles of Total Quality Management
7. Describe production processes
8. Compute cross-over points for different processes
9. Evaluate supply chain performance
10. Compute inventory turnover
11. Use break-even analysis to determine cost-effectiveness of outsourcing
12. Define JIT and lean operations
13. Determine optimal setup costs and times

Operations and Productivity

Define operations management

Explain distinction between goods and services

Explain difference between production and productivity

Calculate single & multifactor productivity

Operations Strategy

Identify and define key decisions in operations management

Identify and define global operations strategy options

Design of Goods & Services

Define product life cycle

Build a house of quality

Apply decision-trees to product issues

Managing Quality

Define Quality & TQM

Explain Six Sigma

Use tools of TQM

Process Strategy

Describe production processes

Compute cross-over points for different processes

Use tools for process analysis

Supply chain management

Identify supply chain strategies

Evaluate supply chain performance

Compute inventory turnover

Outsourcing

Explain how core competencies relate to outsourcing

Use break-even analysis to determine cost-effectiveness of outsourcing

JIT & Lean Production

Define JIT and lean operations

Determine optimal setup costs and times

Explain principles of the Toyota Production System

• Heizer, J., Render, B. (2009) Operations Management, 9e, Prentice Hall.