Course Details

1. understand the role and functions of the major players of crew management
2. know the scope, major functions and conventional practices of the HR department within ship management organizations
3. understand the relationship between vessel’s manning costs and profit and have an overview of cash flow management and budget control processes
4. be aware of the alternatives for a crew manning policy
5. know the reasons behind the trends of seafarers global supply and demand
6. have an overview of the main duties and responsibilities of Master, officers and crew
7. understand the ethical implications in respect to seafarers’ employment and ship board life
8. appreciate the importance of a structured seafarers’ training and development programs
9. be aware of the key regulators and other international bodies affecting crew management operation as well as of the major conventions that apply to the maritime industry
10. Understand the importance of IT systems and computerized accounting on quality and productivity

Introduction to Crew Management - The main commercial players:

The Seafarer

The Shipowner

The 3^rd Party Ship Manager

The Crew Manager

The Manning Agent

Training Institutions

Crew Management Operations:

           Crew Planning and Recruitment

           Crew Travelling

           Crew Insurance

           Crew Wages

           Crew Training and Development

Relevant Regulatory Framework and Bodies:

International Maritime Organization (IMO)

International Labour Organization (ILO)

Flag State

Port State

Classification Societies

Baltic and International Maritime Council (BIMCO)

International Ship Managers Association (INTERMANAGER)

International Transport Federation (ITF)

International Shipping Federation (ISF)

Accounting and Business Planning:

Accounts Payable – Creditors Control

Accounts Receivable

Credit Management Overview

Budget: Forecasting Techniques; Budgeting; Cash Budgets; and Flexed Budgets

IT impact on Administrative Productivity and Quality:

Computerized Accounting

Integrated Crew Management System

Innovation Process and Innovation Measurement (KPI’s)

Ship’s Organizational Structure – Duties and Responsibilities of Master, Officers and Crew:

Deck Department

Engine Department

Catering Department

Crew Welfare:

Cultural Diversity

Multinational Crew

Quality Assured Maritime Health Services, Rehabilitation and Counselling

Onboard Catering

Psychological Aspects

Training and Education

Customers Relations:

Identifying Customers and their needs

Meeting Customer Needs

Training And Motivation of Staff

Performance Standards

Customer Management

Effective Communication

• Dessler, G. (2008) A Framework for Human Resource Management, 5th Edition, Prentice Hall.
• Price, A. (2007) Human Resource Management in a Business Context, 3rd Edition, Cengage Learning Business Press.

• Alan E. Branch, Elements of Shipping, 2007, 8th Edition, Sterling/Routledge.
• Effron, M., R. Gandossy, and M Goldsmith (2003), Human Resources in the 21st Century, 1st Edition, Wiley.
• Harris, M.M. (1999) Human Resource Management: A Practical Approach, 2nd Edition, South-Western College Publishing Company
• Evans R. J. (2005), ‘Total Quality – Management, Organization and Strategy’, 4th edition.
• ILO, The Global Seafarer, Living and Working Conditions in a Globalized Industry, Geneva, 2004
• Lane, T. (1996), ‘The social order of the ship in globalised labour market for seafarers’ in Compton, R., Gallie, D. and Purcell, K., (ed.) Changing forms of employment, London: Routledge.
• Boisson P. (1999), ‘Safety at Sea: Policies, Regulations & International Law’ Edition Bureau Veritas.