Frequently Asked Questions
Is specialized technological knowledge required to enroll in a distance learning program?
To enroll in a distance learning program, you do not need specialized technological knowledge but you are expected to possess the following:
- Computer with speakers
- Evzone internet connection (2Mbps+)
- Basic knowledge of computer operation that allows you to use office applications (Word, PowerPoint, etc.), manage files and surf the internet
- Webcam to upgrade your learning experience
When can I receive the access codes (username & password) to the University’s electronic services?
The access codes to the various University services are sent by text message (sms) to your personal mobile number after your registration to your Program of Study, and the signing of the Admission’s Form. Therefore, it is very important that we have your mobile phone registered correctly.
Where and how can I use the access codes?
With your access codes you can access all electronic University services (email, e-learning portal, library, LMS etc.). Simply follow the links to each service and use your access codes to enter.
What is the process of selecting and registering to courses?
After reviewing the structure of the courses, which you can access through the University's website and the e-learning portal, then in consultation with the Program Coordinator you may select the courses you want to enrol in for the semester. Enrolling in courses is an automated process. Upon completion of the registration, you must accept the courses through the extranet online student portal.
Which is the period during which I can change or drop a course?
According to University procedures during the first two weeks from the beginning of week 1, you can apply for a change of course while during the first three weeks you can apply for course withdrawal, always in consultation with the Program Coordinator and DLU Officers. You can consult the academic calendar that is uploaded on the University’s website, the Lms e-learning platform and the present handbook.
What will happen if I want to withdraw from my studies?
In case you wish to withdraw from the university, you are required to complete the University Withdrawal Form and send it to a Distance Learning Unit officer. The Administration Service examines the request and decides on any pending fees / refunds. It is noted that you are not automatically exempted from the obligation to pay tuition fees for a course that you did not attend and for which you did not submit a withdrawal request within the specified deadline.
Which is the academic qualifications validation procedure?
The validation of your Academic Qualifications must be completed by the end of the first semester. In order to verify the authenticity of the academic qualifications with which you were accepted, all the documents must be certified from KEP, as well as submit a Formal Declaration of Law 105.
Will my degree title be equal to those obtained through conventional study?
All degrees awarded by Frederick University in distance learning programs are fully recognized and accredited and enjoy the same academic and professional privileges as the degrees awarded through conventional means of study. Distance learning programs are evaluated and certified by the Cyprus Agency of Quality Assurance and Accreditation in Higher Education (DI.P.A.E.) of the Republic of Cyprus. They are also recognized by the Ministry of Education, Culture, Sport and Youth of the Republic of Cyprus, the Cyprus Council of Recognition of Higher Education Qualifications (KYSATS), as well as by the Hellenic National Academic Recognition Information Center (Hellenic NARIC) in Greece.
Can I take part in the Graduation ceremony? What should I do?
All graduates have the right to participate in the graduation ceremony that takes place once a year at the end of each academic year (end of June). The process requires completing an application (which is posted along with the graduation ceremony announcement) on the University's website and sending it to the University with the corresponding fee.
Is my physical presence at the University required at any time?
Your physical presence at the University during your studies is not considered necessary. Of course, you are free to organize meetings with your Coordinators and/or any other member of the support staff, here at Frederick University. However, there is a reliable and comprehensive infrastructure, which allows your electronic communication, both with the academic and the administrative staff, through synchronous and asynchronous communication.
In case I need a certificate (of studies, examination, etc.) where should I ask for it?
In case you need any certificate follow the steps below:
- Log in to extranet
- In Student Services select Student Certificate Request
- After selecting it, the certificate application appears
- Select the application you want by selecting Certificate Type
- Fill in the required information and click on request report
E-learning Platform (LMS)
What is the use of the Lms e-learning platform?
Through the Lms e-learning platform you can have access to the educational material of each course, access to the synchronous and asynchronous communication platforms, as well as managing your assignments, while it is at the same time the space where the online meetings take place.
Electronic student portal – Extranet
What information can I get through the extranet student portal?
Through the electronic student portal, you can be informed about your courses, the exam schedule, your transcript and have access to the contact details of your instructors and Program Coordinators.
How can I accept my courses?
Following the link http://extranet.frederick.ac.cy you enter the extranet student portal and a window immediately appears listing the courses you were registered to, which you must accept by clicking on the indication "accept".
How can I access the electronic services of the University library?
Access to academic publications to support high-quality programs of study is a basic requirement at both graduate and undergraduate level. For this purpose, the library has been subscribed to a series of high-quality academic publishing houses and academic aggregated data, which provide electronic access to scientific articles and publications.
Do I need to buy books during my studies?
The majority of the books are provided in electronic form through the e-learning platform (LMS). You also have access to notes, articles and anything else deemed necessary by the instructor. In some cases, however, you may have to buy some books. Your instructor will inform you accordingly.
Where and how are the tuition fees paid?
Tuition fees can be paid in the following ways:
- by credit card through the e-learning platform: http://extranet.fredericκ.ac.cy (Payment Details) and/or directly through JCC Smart: https://www.jccsmart.com/e-bill/26685032
- deposit via bank transfer
- deposit at the University cashier
How can I get informed about my account balance?
What is the role of the Programme Coordinator?
The Program Coordinator coordinates the Program, accepts students, welcomes them and informs them regarding the Program. In general, he/she supports and advises each student throughout the course of the studies. You can contact him/her for academic issues and issues related to your studies.
How is communication with the Instructor or Program Coordinator achieved?
You can contact the instructor, Program Coordinator via e-mail, the online learning platform (lms) and phone. Contact details are easily accessible on the online student portal (http://extranet.frederick.ac.cy) as well as through the page of each course on lms following the bellow steps:
- On the right side of your screen and under “navigation” click on “participants”
- Then, you will be transferred to the following environment in which you are able to view other fellow students and the instructor of the course.
- By clicking on the instructor’s name you will be transferred to his/her profile where you can find his/her academic email.
Are the teleconferences mandatory?
No, teleconferences are not mandatory but students are encouraged to attend real-time teleconferences if possible in order to find answers to their questions and/or get clarifications.
What happens if some difficulties arise or if I have questions during my studies? How can I get support from my instructors?
Distance learning students enjoy all the advantages of students attending conventional programs of studies. Through the frequent teleconferences conducted by the instructors of each course, you will be given the opportunity to answer your questions, clarify definitions, ask further questions, etc. In addition, each course maintains at least one forum in which you will be able to post your own questions that may be shared by other fellow students and receive answers from both the instructor of the course and your fellow students. For other non-academic issues you can contact the distance learning unit (DLU).
What does Incomplete Grade "I" mean?
An Incomplete grade ‘I’ is given when a student justifiably, is unable to complete assigned work due to illness or any other reason beyond their control. The "Incomplete grade" is given to you after communicating directly with the instructor.
Student support and other services
Is there provision for students with special needs (special learning difficulties and/or disabilities)?
At Frederick University a Counselling Centre is operating and is responsible, among other things, for advising students with learning difficulties or disabilities and informing them about the facilities which they are entitled. If you have learning difficulties you must inform directly, the Counselling Centre in order to receive all the necessary information and facilities you are entitled to.
Are distance learning students able to participate in the Erasmus+ program?
Distance learning students are entitled to the same services as the conventional students of the University. Through the Erasmus+ Program, you can enrich your academic knowledge abroad by attending a semester or an academic year at a partner university, with a scholarship that covers transportation and living expenses depending on the destination. Furthermore, you have the possibility of mobility for work experience from 2 months to 1 year in an organization of your choice. Please note that the mobility cannot take place in your country of residence.
Is there any support for university graduates for professional counseling?
How can I be informed about the exam program?
The exam period program is posted on the University website http://www.frederick.ac.cy/ as well as on the e-learning platform (LMS) http://lms.frederick.ac.cy/login/index.php at least one month prior to the final exams period.
How do I declare the exam centre of my choice?
The active examination centres for each examination period are posted on the University's website along with the final examination programme announcement. The choice of the examination centre is carried out in advance. Once you have been informed, through extranet, about your examination centre, you have the right to change it electronically via the extranet http://extranet.frederick.ac.cy student portal on dates specified by the Distance Learning Unit.
What is the second examination period?
The second examination period is the period when students who failed during the Fall and Spring semester are given the opportunity to repeat the examination in accordance to the university's regulation. The second examination period takes place in mid-September. The extranet student portal will indicate whether you fall under the criteria of the second examination. More information regarding the second examination: Examinations and exam centers.
What is the role of the technical support?
The technical support role is to provide any technical support on technical issues related to the e-learning platform (LMS), the electronic student portal (extranet), etc.
When do I contact the Technical Support Service?
You can only contact the technical support service when you face a technical problem such as: difficulties in the e-learning platform (lms), problem with the entrance to the teleconference room (zoom), or with the video-recorded teleconference, microphones, assignments, etc.).
How can I contact the Technical Support Service?
Although I am comfortable using a computer I feel very insecure to be taught in distance learning. What support can I expect from the University and the Technical Support Service?
You will receive technical support at Frederick University of course! Understanding that you may not have any experience of participating in e-learning activities prior to the beginning of the programs, you are given the opportunity to adapt during week 0, in order to come into first contact with the e-learning platforms and the up to date teaching tools that are provided. You will also have the opportunity to get to know the members of the academic staff and the rest of the students as well as to familiarize yourself with the e-learning environment. In addition, after your enrolment at the University you will receive useful guides for familiarization with the University's online services and the regulations governing distance learning at Frederick University. Finally, the Technical Support Service is at your disposal to support you in any difficulty you may be facing.